| || ||To ship internationally, shop our online store and select the international checkout button on checkout. This will send your shopping cart out to our certified international reseller's page. For support and questions please see the contact and policy information below. |
Customer Service Telephone:
USA and Canada: +1866.6820641
USA Phone: +001.310.601.8196
UK Phone: +44.20.8133.2436
Australia Phone : +61.28003.4685
Denmark Phone : +45.369.50312
Sweden Phone : +46.4069.35779
Hong Kong Phone : +852.8175.6057
Japan Phone : +81.50553.46826
Finland Phone : +358.(02)3619.0437
Brazil Phone : +55.(11)3717.5368
Dominican Republic Phone : +1809.202.3017
Ireland Phone : +01 443 3715
Mexico Phone : +55 8421 8266
New Zealand Phone : +09 889 0408
CUSTOMER SERVICE / TERMS AND CONDITIONS
Download International Customer Service & Terms
BACKORDERED / OUT OF STOCK
Sometimes an order that we have placed on your behalf may be backordered or out of stock. If your entire order is out-of-stock, your order will be cancelled. Occasionally, part of an order may be out of stock or backordered by the store. If this is the case, we will take the action which you requested during checkout. We are not responsible for delays in your order due to backorder situations. Shipments will be made when all items in your order have arrived at our depot. We do not make partial shipments.
California Sales Tax
Some merchants that have a presence in the state of California may collect CA sales tax in the amount of 9.25% when shipping to our California depot. If California sales tax applies to your order, it will be included in your order upon checkout. Even though your order will be shipped outside of the USA, it is shipped to our California depot first and as such, some stores may charge tax.
Cancellations/Changes to your order
International Checkout provides a service and is a separate entity from the store. As such, we cannot accept cancellations or changes to your order once your order has been placed and we have charged your credit card.
All contents included on the International Checkout web site, such as text, graphics, icons, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of International Checkout, Inc. or its content suppliers and protected by United States and International Copyright Laws. The compilation of all content on this site is the exclusive property of International Checkout, Inc. and protected by US and International Copyright Laws. All software used on this site is the property of International Checkout, Inc. or its software suppliers and protected by United States and International Copyright Laws. All right, title, and interest in the web site and services provided therein, including, but not limited to, all associated market data and information is owned by International Checkout, Inc., and you acquire no interest therein. All rights reserved. Any unauthorized use or any reproduction, modification, or distribution of materials is strictly prohibited. Trademarks International Checkout and International Checkout and other marks indicated on the International Checkout web site are registered trademarks of International Checkout, Inc. All International Checkout graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of International Checkout, Inc. International Checkout trademarks and trade dress may not be used in connection with any product or service that is not International Checkout without prior and written consent, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits International Checkout. All other trademarks or trade dress not owned by International Checkout that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by International Checkout.
Visa, Master Card, and JCB payments will be processed in your local currency. If your local currency is not supported, then payment will be processed in US Dollars. All other payment methods will be processed in US Dollars only.
Disclaimer from Unforeseeable Circumstances
International Checkout is not responsible or liable, nor shall it be deemed in default of the Terms and Conditions, for any delay or failure in performance or non-performance of any aspect of this agreement resulting directly or indirectly from any accidents, fires, electrical or electronic failures, equipment failures, shipping delays from either online retailers, international couriers, or others, acts of God, labor disputes, governmental orders or regulations, or any other cause beyond the reasonable control of International Checkout.
Disclaimer of Warranties and Limitation of Liability
This site and/or application is provided by International Checkout on an 'as is' and 'as available' basis. International Checkout makes no representations or warranties of any kind, express or implied, as to the operation of this site and/or application or the information, content, materials or products included on this site. You expressly agree that your use of this site and/or application is at your sole risk. To the full extent permissible by applicable law, International Checkout disclaims all warranties, Express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. International Checkout does not warrant that this site, application, its servers or e-mail sent from International Checkout are free of viruses or other harmful components. International Checkout will not be liable for any damages of any kind arising from the use of this site and/or applicaion, including, but not limited to, direct, indirect, incidental, punitive and consequential damages. Certain state laws do no allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions or limitations may not apply to you and you might have additional rights.
All orders must be shipped domestically to our depot from the store. Often, a domestic shipment fee is charged by the store. If this applies to your order, we will revise your invoice to add the domestic shipment fee and charge you accordingly.
Duties and Taxes
For your convenience, International Checkout provides the option to pre-pay Duties and Taxes.*
If you choose to pre-pay Duties and Taxes, you may avoid customs delays and we guarantee that you will not be asked to pay anything when your order arrives.
If you do not choose to pre-pay Duties and Taxes, you will be responsible for Duties, Taxes, and any related charges when your order arrives in your country.
*Duties and Taxes are calculated and charged by customs in your country.
In the event of any investigation of unlawful activities by local, state, national and/or international authorities, International Checkout reserves the right to disclose personal information as required. Any party or individual conducting unlawful activities on International Checkout will be reported to the proper authorities, including disclosure of personal information relating to any investigation of said activities.
All orders are insured against loss or damage. The cost of this insurance is included in your International Checkout shipping and handling fee.
International Shipping Transit Times
International Checkout will get your items to your doorstep as quickly as possible.
STANDARD SHIPPING arrives to your address in approximately 8-20 business days.
PRIORITY SHIPPING arrives to your address in approximately 4-10 business days.
TRANSIT TIMES are estimated and are not guaranteed. We are not responsible for delays by customs or by the store.
Links To Other Sites
International Checkout may offer links to other independent third party web sites. Please note that when you enter those web sites using our links, International Checkout bears no liability for the contents thereof.
This agreement will be governed by the laws of the United States and the state of California, without reference to rules governing choice of laws. Any action relating to this agreement must be brought in the federal or state courts located in Los Angeles, California, and each party irrevocably consents to the jurisdiction of such courts. Neither party may assign this agreement, by operation of law or otherwise, without the prior written consent of the other party. Subject to that restriction, this agreement will be binding on, inure to the benefit of, and enforceable against the parties and their respective successors and assigns. A failure by either party to enforce the strict performance of any provision of this agreement will not constitute a waiver of said party's right to subsequently enforce such provision or any other provision of this agreement.
International Checkout may modify any aspect of this agreement at any time at its sole discretion without prior notice. Any modification to the Terms and Conditions shall be effective immediately once posted on the web site. Check the web site regularly if you are interested in reviewing any changes. Your use of the web site and the International Checkout service after modifications have been posted constitutes your acknowledgment of such modifications and your agreement to be bound by the terms and conditions of these changes.
Multiple Store Orders
When ordering from more than 2 stores, an additional handling fee of $7.50 per store will be applied to each additional store.
Payment options include credit card, PayPal or bank transfer via our secure website. To minimize the risks associated with card-not-present transactions, our Verification Team may require its users to: o Present copies of the original credit card, photo ID and credit card statement including billing address. o Provide a confirmed account and/or address for PayPal.
We strive to provide an accurate price quote up-front so that you can make informed choices. All quotes are provided in USD (United States Dollars). The total provided upon checkout includes your selected products and International Shipping and Handling. You have the option to pre-pay Duties and Taxes by checking the appropriate box upon checkout. If you do not select this option, you are responsible for duties and taxes, payable when your order arrives in your country. For your convenience, International Checkout provides the calculated exchange rates from previous day business closing to calculate quote in local currency. We do not guarantee quotes in local currency. If California Sales Tax and/or Domestic Shipping Fees apply to your order, they will be added by our Sales Team and you will be charged accordingly. You will receive a copy of your revised order. Occasionally, there are situations out of our control such as, but not limited to, out-of-stock items, product price increase, additional international shipping fees due to the size and weight of your items and local customs and import limitations. If such an exception occurs, you will be contacted by our Customer Service Team. International Checkout reserves the right to cancel any order, with or without cause. There may be additional charges involved in your transaction that your local credit card or bank will charge you, although these charges are usually minimal.
Restricted Products and Merchants
Rarely, an item is restricted from International shipment. If this is the case you will be notified and your order will be cancelled. You are responsible for all expenses related to any and all items which are restricted from delivery to your country due to your country's customs or laws. International Checkout reserves the right to refuse fulfillment of any product, based solely on its own discretion and in accordance to any and all US and international laws. This right shall exist at all times, even after an order confirmation has been placed.
Refused Shipments / Delivery Failure
You will be held liable for return shipping (if applicable), duties and taxes (if incurred), and for all other associated fees when any of the following circumstances occur. Your package will be abandoned and you will be billed for any additional fees. Absolutely no refunds will be issued.
- You refuse delivery of your parcel for any reason.
- The carrier makes 3 unsuccessful attempts to deliver your parcel to your address because you are not at home and/or do not pay duties and taxes.
- You provided an invalid address.
- Your parcel is returned by customs because your merchandise is restricted from import into your country.
- You refuse to pay duties and taxes.
Returns and Exchanges
To Request your return or exchange, please log into your account here and click the 'request return or exchange' option. Then, select the 'request return or exchange' option for the particular order under the RMA section and complete the form. Please read the RMA terms and conditions. You will be required to agree to them prior to submitting your request. Once submitted, you will be notified whether your RMA has been approved within 3 business days.
TERMS AND CONDITIONS:
Returns/Exchanges will not be accepted unless your request is received within 7 business days of receipt of your order, and must be pre-authorized by International Checkout. You will receive detailed return instructions and a Return Authorization Number when your Return/Exchange is approved.
Do not contact the store directly. They cannot process your return.
All orders are subject to the return policy of the online store where your items were purchased. Many stores have restricted time limits for returns, or may not accept returns or exchanges at all.
Therefore, your order may not be eligible for return or exchange. In addition, any delays by the shipping carrier, customs, or any other cause may affect your order's eligibility for return. Due to the time sensitive nature of returns/exchanges, we recommend that you contact International Checkout immediately with your request for a Return Authorization. This policy applies to Returns, Exchanges, and Defective Merchandise.
Merchandise must be in new condition with tags attached and must be accompanied by the original International Checkout receipt or invoice.
All returns must be sent insured via registered mail, or any other delivery service that can track a package and requires a signature upon delivery. Due to the time sensitive nature of the store's return policies, expedited/express shipping may be required.
REFUND: If you request a refund, you will be refunded for the merchandise purchase price, minus shipping cost of the merchandise back to the store we purchased it from on your behalf, and any return or restocking fees that are charged by the store which you purchased from. Our assistance in this matter is FREE! Your refund will not be issued until the Return is accepted and refunded by the store.
EXCHANGE: If you request an exchange, you will pay for all shipping fees including domestic shipping to and from the store. Our assistance in this matter is FREE! We will bill you via your original payment method for any additional charges incurred.
Shipping and Handling Fee
Our shipping and handling fees are combined on your order and are automatically calculated by our system depending on the total amount we spend on your behalf and how many items are in your order. Prices vary per store and per country. Shipping and Handling fees are calculated upon checkout. Your total, including shipping and handling, will be provided before you submit your order. Occasionally, there are situations out of our control such as, but not limited to, out-of-stock items, product price increase, additional international shipping fees due to the size and weight of your items and local customs and import limitations. If such an exception occurs, you will be contacted by our Customer Service Team.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. International Checkout reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.
Latest update of terms and conditions